Refund Policy

1. Subscription Fees Are Non-Refundable

SocialReel plans (Starter, Growth, Premium) are billed monthly in advance and grant access for the full billing period they cover. Because you get immediate, ongoing access to AI content generation, cinematic video credits, and posting automation the moment a billing period starts, payments are non-refundable once a charge has been made — including for partial months, unused cinematic video credits, or if you stop using the product before the period ends. This is standard for subscription software and helps us keep pricing predictable for everyone.
Where applicable law gives you a mandatory refund or cooling-off right (for example, certain consumer-protection statutes), we will honor it — see “Exceptions” below.

2. Cancel Anytime — No Pro-Rated Refunds

You can cancel your subscription at any time from Settings → Billing or the customer billing portal. Cancelling stops all future billing — you will not be charged again after your current period ends. We do not offer pro-rated refunds for the remaining days in a billing period you've already paid for; your plan simply stays active (posting, rendering, and all features) through the end of that period, then does not renew.

3. Trial and Promotional Periods

The Social plan (on its own or with CRM) comes with a 3-day trial. A card is required to start it. Nothing is charged during the trial, and your card is charged the plan's monthly price on day 4 unless you cancel before the trial ends. A trial includes a limited amount of AI generation, and a few features (such as your voice clone) start once your plan does. Each person, email and card can start one trial. CRM on its own is billed from the day you turn it on. Once the trial ends and the first payment is taken, that payment is subject to this Refund Policy like any other billing cycle. If we ever extend another promotional period to your account, the same applies: nothing is charged until it ends, and you can cancel during it at no charge. The Listing Kit is a one-time purchase and nothing is charged until you have seen its preview.

4. Billing Mistakes & Duplicate Charges

Refunds are considered outside the general policy above in the following cases:

• You were charged more than once for the same billing period (duplicate charge).
• You were charged after successfully cancelling before your renewal date.
• A verified technical failure on our side prevented you from using the service for a material part of a billing period.

5. How to Request a Refund

Email support@socialreel.ai from the address on your account with your account email and the reason for your request. We aim to respond within 2 business days. If a refund is approved, it is issued to your original payment method and typically appears within 5–10 business days, depending on your bank or card issuer.

6. Auto-Renewal

Subscriptions renew automatically at the then-current price until you cancel. We do not send a reminder before every renewal, so please cancel ahead of your billing date if you don't intend to continue. You can review your next billing date anytime in Settings → Billing.

7. Exceptions & Your Legal Rights

Nothing in this policy limits any statutory refund or cancellation right you have under the law of your country or state that cannot be waived by agreement (for example, certain EU/UK consumer distance-selling rights or California's Automatic Renewal Law disclosures). Where such a right applies, we will honor it in addition to — not instead of — the process described above.